Returns & Refunds Policy

Returns & Refunds Policy

Thank you for shopping with Polyalien. We are committed to providing quality products and a positive shopping experience. Please review our returns and refund policy below to understand your rights and our process.

1. Order Processing & Shipping Timeline

  • All orders are processed within 1–3 business days.

  • Shipping typically takes 10–14 business days, depending on product customization, order size, and destination.

  • During peak seasons or unforeseen circumstances (e.g., COVID-19 delays), delivery times may be extended.

2. Return & Refund Eligibility

We accept returns under the following conditions:

  • The item must be unused, in original condition, and returned within 30 days of delivery.

  • Items must include original packaging.

  • Customized or personalized items are not eligible for return unless defective or damaged.

To initiate a return, please email us at service@polyalien.com with your order number and reason for return.

3. Refunds

  • Once your return is received and inspected, we will notify you via email.

  • Approved refunds will be processed within 2–5 business days to your original payment method.

  • Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

4. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless otherwise agreed.

  • If the return value exceeds $70, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.

5. Tracking Validity

Please note that shipping carriers may recycle tracking numbers after 120 days. We are not responsible for claims related to tracking or package issues beyond 120 days from the original shipping date.

6. Contact Us

If you have any questions, concerns, or are not satisfied with your experience, please don’t hesitate to contact us. We are here to help.

📧 Email: service@polyalien.com
🌐 Website: www.polyalien.com

We are committed to resolving your concerns in a fair and timely manner.